Credit union technology force multipliers

first_imgIf you are a small or mid-sized credit union, you are probably like me – obsessed with finding force multipliers that can help your Credit Union get to the next level.  Often as smaller organizations (less than 250 employees) we struggle to get scale, grow fast enough and leverage our dedicated employees to carve out new markets and niches.  Ongoing Operations is no different and has found a number of great resources that we feel help us compete, grow, and help credit unions cheaper, faster and better than the past.  Here are few!Content Marketing –  If you think blogging is for the millennials you are DEAD WRONG!   Ongoing Operations started blogging in 2012 as an intentional way to communicate with our customers and prospects and leverage their natural use of Google to solve their business problems.  We have written over 500 blogs and it has lead to a constant stream of new customers that come to us instead of us having to go to them.  Ultimately this has been a huge efficiency game, a force multiplier, and in my experience it is way easier on the consumer side compared to the business to business world.Process and Procedure-  At Ongoing Operations we believe it is highly important to document our business processes, track performance and constantly refine them.  By standardizing the way we do day to day things we have been able to focus effort when things are simply taking too long for customers and improve performance in huge ways.   As CEO, I hate getting that granular but have found it an essential way to engage our team and help them see how small changes can add up to big impactsPainted Picture – This tool is a great way to build corporate culture.   Take the time to define your credit union in 3 to 4 pages of details around what it is like to be an employee, member, board member, brand, service expectations etc.  Hand it to new employees and watch the lousy/bad cultural fit employees head for the door with no effort on your part…Since OGO rolled this out we have had great success in finding and retaining the right talent.  We have extremely low turnover and a great dedicated team that has a great attitude!Training – If you can train your employees on any and everything you know that helps you make decisions faster, provide service faster etc. it is a huge multiplier.  If you have 100 employees and you improve each of their efficiency by 1% you end up with an entire extra employee at no additional cost.  OGO focuses on doing high impact training in short bursts every few weeks.  15 minutes on a specific routine tip or trick shared among your employees is a great force multiplier.Efficiency Tools –  With all of your super smart and dedicated employees – they probably know or have great apps to help them get all of their work done.  Whether it is a custom filter in outlook that automatically sorts email or a scheduling app – these make a huge difference.Stop Doing Some Stuff – One of the most important things you can do is give your employees permission to stop some things.  Look around and make some decisions with your team about the things that you can’t be best at, members don’t care about, or don’t make a big difference and just stop doing them!  It is tough to deprioritize but this can be a huge efficiency gain…Put them all together and watch your credit union technology team and use of credit union technology improve over night.  A consistent weekly best practices or tips and tricks information share can make a huge difference in every organization! 32SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Kirk Drake Kirk Drake is founder and CEO of Ongoing Operations, LLC, a rapidly growing CUSO that provides complete business continuity and technology solutions. With its recent acquisition of Cloudworks, Ongoing Operations … Web: www.ongoingoperations.com Detailslast_img read more

Dembele gem caps France win over Italy

first_imgN’Golo Kante fired against the post from distance as Sirigu produced a fine fingertip save, but Antoine Griezmann added a second from the penalty spot following a foul on Lucas Hernandez by Rolando Mandragora.Italy cut the deficit before the break when Leonardo Bonucci alertly followed up after Hugo Lloris failed to deal with a powerful Mario Balotelli free-kick.Balotelli forced Lloris to save low with his foot within seconds of the restart after half-time, while Dembele rattled the crossbar moments later having burst past a pair of Italy defenders.But the Barcelona forward sealed victory on 63 minutes, curling a sublime first-time shot into the top corner after Mbappe’s searing run was halted on the edge of the area.“There are lots of things that pleased me beyond the three goals,” France coach Didier Deschamps told French television station TF1.“It could have been a bigger scoreline. If we had been more efficient we could have been at ease a bit earlier.“We’re not going to get carried away, there’s still a second part of our preparation ahead of us.”Paul Pogba though was jeered by a section of home fans in the second half after a misplaced pass, and again when he was replaced by Steven N’Zonzi with five minutes remaining.Pogba didn’t have his best night and was whistled by supporters in the second half © AFP / VALERY HACHEDespite an underwhelming display from the Manchester United midfielder, Griezmann quickly sprang to his team-mate’s defence.“The whistles are part of football, you have to stay tough mentally. We’re all playing for the same shirt. He plays his game, you’re used to him scoring. We don’t expect that from him, only that he rotates the ball and plays for the team,” Griezmann said.“He has had a difficult season at Manchester United but he has a lot of confidence in himself.”The match was just the second in charge for Italy coach Roberto Mancini, who took the job last month after Gian Piero Ventura was sacked following the four-time world champions’ failure to qualify for the World Cup for the first since 1958.“We made some errors but France are among the best teams,” said Mancini, whose side beat Saudi Arabia 2-1 in Switzerland on Monday. “We did some good things but we know that we must improve.“I even had hope of equalising but I’m not going to say we deserved to win. France are better than us. Even if it’s a friendly nobody likes to lose.”0Shares0000(Visited 1 times, 1 visits today) 0Shares0000Dembele scored and also hit the bar as France displayed their wealth of attacking talent against Italy © AFP / FRANCK FIFENICE, France, Jun 2 – Ousmane Dembele scored a terrific goal in an impressive display for France as the World Cup contenders defeated Italy 3-1 in a friendly in Nice on Friday.Barcelona centre-back Samuel Umtiti grabbed the opening goal after eight minutes at the Allianz Riviera, converting a rebound from close range after Kylian Mbappe’s volley was saved by Salvatore Sirigu.last_img read more