In recent years, organizations have begun to realize that success is predicated on serving members well, not pushing products.In fact, Deloitte reports that customer-centric companies were 60% more profitable compared to companies that weren’t. It’s no wonder, then, that nine in 10 U.S. CEOs say they’re actively working to strengthen their customer and client engagement programs, according to PwC.Refocusing an organization from sales to customers isn’t easy, but it’s not impossible. Elevations Credit Union, for example, recently received the Malcolm Baldrige National Quality Award, the nation’s only presidential award for business excellence.In our pursuit of the award, we spent several years re-focusing on our members—transforming our business in the process.In 2006, before we decided to work toward Baldrige, we added fewer than 100 net new members. In 2014, we added more than 5,000.How did we do it? We’ve found that focusing on three pillars—member loyalty, financial sustainability and a high-performance culture—is key to building a member-centric organization. continue reading » 3SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr
Aug 4, 2009Federal officials weigh narrowing school closure adviceFederal officials are considering plans to recommend fewer school closures, according to anonymous sources cited in a Washington Post story today. Early in the novel H1N1 flu outbreak, officials recommended closures when student illnesses were confirmed, but later recommended closing only when large numbers were ill. The new guidance might recommend closure only under “extenuating circumstances,” such as schools that have large numbers of children with chronic medical conditions.http://www.heraldtribune.com/article/20090804/ARTICLE/908041065?Title=U-S-guidelines-on-swine-flu-under-revisionAug 4 Washington Post story Some call for more use of pneumococcal vaccine in H1N1 battleSome infectious disease experts say the pneumococcal vaccine Pneumovax should be used more widely as a way to prevent serious cases of novel H1N1 flu, the Los Angeles Times reported today. Preliminary CDC data indicate that about 30% of H1N1-related pneumonia cases are caused by Streptococcus pneumoniae, which is targeted by Pneumovax. At least 70 million Americans are in groups advised to receive the vaccine, but coverage among non-elderly groups is fairly low.http://www.latimes.com/features/health/la-sci-pneumonia4-2009aug04,0,6872284.storyAug 4 LA Times story China cancels camps in flu-stricken areasChina’s health ministry is canceling summer camps in areas where novel H1N1 outbreaks are occurring, China Daily reported, according to an Agence France-Presse (AFP) story today. The action follows reports of more than 120 illnesses in students and adults at summer camps in Beijing and in Guangzhou in southern China. The ministry statement said camps elsewhere in the country should be held “only when necessary.”http://www.hindustantimes.com/StoryPage/StoryPage.aspx?sectionName=HomePage&id=afbaf412-f683-432d-ae1f-07a7ccfc8999&Headline=China+cancels+summer+camps+over+swine+flu+State+mediaAug 4 AFP story Russian official warns against travel to UKRussia’s chief health officer, Gennadi Onischenko, urged Russians not to travel to Wales for a World Cup soccer match on Sep 9 because of Britain’s novel H1N1 flu epidemic, according to the British newspaper the Times. Onischenko blamed Britain for most of Russia’s H1N1 cases and called travel there “absolutely inappropriate.” He suggested that Britain is covering up virus spread. The story said Wales is the least affected part of the country, with 89 confirmed cases and no deaths.http://www.timesonline.co.uk/tol/news/uk/health/Swine_flu/article6737973.eceAug 4 Times report
BARCELONA, Spain (Reuters) – Lionel Messi scored two goals and provided two more as Barcelona reached the quarter-finals of the Champions League in style, thrashing Olympique Lyonnais 5-1 at home yesterday and advancing by the same scoreline on aggregate.Barca captain Messi nonchalantly opened the scoring with a ‘Panenka’ penalty chipped down the middle of the goal in the 17th minute after Luis Suarez was fouled in the area, putting his side ahead in the tie after a goalless first leg in France.Suarez then rounded Lyon goalkeeper Anthony Lopes to lay on a perfect pass for the unmarked Philippe Coutinho to nudge into an open net and double Barca’s lead, although Lyon hauled themselves back into contention with a second-half strike from Lucas Tousart.Messi soon killed off any hopes of an unlikely comeback from the French side, however,carving his way through the defence to score in the 78th minute, before toying with Lyon’s back line twice more and laying off passes for Gerard Pique and then Ousmane Dembele to complete the rout.
The men’s volleyball team begins a four-game homestand with a rematch against No. 11 Cal State University Northridge Wednesday at the Galen Center.USC (2-8, 2-6) visited Northridge (7-4, 2-4) Jan. 15, for its 2016 MPSF home opener. USC was ranked No. 13 in the nation and CSU Northridge No. 14. The Matadors upset the Trojans in four sets (25-21, 23-25, 25-22, 25-19).Senior outside hitter and captain Alex Slaught led the team with 15 kills, but Northridge junior outside hitter Jakub Ciesla bettered him with a season high of 22. His teammate, redshirt freshman middle blocker Eric Chance, added 12 kills in 14 attempts in his debut performance against the Trojans.This time around as underdogs, USC brings a new lineup to the table.Sophomore setter Gert Lisha and junior middle blocker Andy Benesh, with hand and back injuries respectively, both missed the first match against the Matadors. Tonight, they will be on the court together for only the fourth time this season. The team is still adjusting to the new play style.“It’s a change,” head coach Jeff Nygaard said. “Jack [Yoder] and Gert are different in how they set. Gert likes pumping the middle and spraying the ball around. Each has their own style of play.”Lisha has started each of the last two matches at setter, and Nygaard is impressed with his quick improvement.“What I like most is that he went from Irvine, where he was a little undisciplined at the net, to San Diego, where he had five blocks against them. He was staying a little bit more disciplined and got rewarded for it,” Nygaard said.In the match against San Diego, Lisha was the team leader in blocks — a title that often goes to Benesh. Since his return from injury, though, Benesh has not put up the same dominant numbers at the net that were common last year in a season that earned him All-American Honorable Mention.“With Andy, it’s gonna just be getting [back to his] comfort level,” Nygaard said. “Having a whole month off, missing that training, takes its toll.”With the team getting healthy, Nygaard is excited for progress.“We’re running a better offense, currently,” Nygaard said. “Our outsides actually played really great against Northridge, [and] they’re improving daily.”Look for Slaught to have another big game and to be joined by breakout sophomore opposite Jon Rivera. Since MPSF play began, Rivera has passed Slaught as USC’s kills leader with 108 on the year.While Nygaard is impressed with the team’s growth, he expects more concentration and better communication.“We have got four important matches — all of them winnable — within a week, so it’s gonna be demanding,” Nygaard said. “Now is the time to be extremely mindful and extremely mature. Now is the time to really buckle down.”This four-game homestand marks the halfway point of MPSF play, so if the Trojans are going to get in position to make a run late in the season, they are going to have to get some wins this week.To expedite the team’s progress, Nygaard has made midseason adjustments to his communication with the team.“I’m recognizing that my method of communication for them has not been as received as I once thought,” Nygaard said. “It hasn’t been internalized or understood to the depths that I try to communicate, which is on me to recognize earlier and make sure that I’m streamlining things so that it’s more palatable to them so we can move forward. There has to be a bridging of the gap [between us], and once we get that, I think communication will get better.”While the team is still working out kinks in its communication on and off the court, Nygaard wants the team to play mindful and consistent ball rather than let emotions run the game.“Northridge consistently passes below the league average, so we need to be able to serve the ball with pace,” Nygaard said. “And that’s a mental trick to be able to do that consistently as opposed to just [hitting] the crap out of the ball.”Nygaard expects Northridge to be extremely physical, but USC has seen similar teams since their last matchup. The key for a USC victory will be their awareness on the court.“If we could be more in the moment, way more mindful of what we’re supposed to be doing, then we’re going to make monster gains moving forward,” Nygaard said.