Credit union technology force multipliers

first_imgIf you are a small or mid-sized credit union, you are probably like me – obsessed with finding force multipliers that can help your Credit Union get to the next level.  Often as smaller organizations (less than 250 employees) we struggle to get scale, grow fast enough and leverage our dedicated employees to carve out new markets and niches.  Ongoing Operations is no different and has found a number of great resources that we feel help us compete, grow, and help credit unions cheaper, faster and better than the past.  Here are few!Content Marketing –  If you think blogging is for the millennials you are DEAD WRONG!   Ongoing Operations started blogging in 2012 as an intentional way to communicate with our customers and prospects and leverage their natural use of Google to solve their business problems.  We have written over 500 blogs and it has lead to a constant stream of new customers that come to us instead of us having to go to them.  Ultimately this has been a huge efficiency game, a force multiplier, and in my experience it is way easier on the consumer side compared to the business to business world.Process and Procedure-  At Ongoing Operations we believe it is highly important to document our business processes, track performance and constantly refine them.  By standardizing the way we do day to day things we have been able to focus effort when things are simply taking too long for customers and improve performance in huge ways.   As CEO, I hate getting that granular but have found it an essential way to engage our team and help them see how small changes can add up to big impactsPainted Picture – This tool is a great way to build corporate culture.   Take the time to define your credit union in 3 to 4 pages of details around what it is like to be an employee, member, board member, brand, service expectations etc.  Hand it to new employees and watch the lousy/bad cultural fit employees head for the door with no effort on your part…Since OGO rolled this out we have had great success in finding and retaining the right talent.  We have extremely low turnover and a great dedicated team that has a great attitude!Training – If you can train your employees on any and everything you know that helps you make decisions faster, provide service faster etc. it is a huge multiplier.  If you have 100 employees and you improve each of their efficiency by 1% you end up with an entire extra employee at no additional cost.  OGO focuses on doing high impact training in short bursts every few weeks.  15 minutes on a specific routine tip or trick shared among your employees is a great force multiplier.Efficiency Tools –  With all of your super smart and dedicated employees – they probably know or have great apps to help them get all of their work done.  Whether it is a custom filter in outlook that automatically sorts email or a scheduling app – these make a huge difference.Stop Doing Some Stuff – One of the most important things you can do is give your employees permission to stop some things.  Look around and make some decisions with your team about the things that you can’t be best at, members don’t care about, or don’t make a big difference and just stop doing them!  It is tough to deprioritize but this can be a huge efficiency gain…Put them all together and watch your credit union technology team and use of credit union technology improve over night.  A consistent weekly best practices or tips and tricks information share can make a huge difference in every organization! 32SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Kirk Drake Kirk Drake is founder and CEO of Ongoing Operations, LLC, a rapidly growing CUSO that provides complete business continuity and technology solutions. With its recent acquisition of Cloudworks, Ongoing Operations … Web: www.ongoingoperations.com Detailslast_img read more

Change in formation provides more second-half chances for SU men’s soccer

first_img Comments Facebook Twitter Google+ Published on September 26, 2010 at 12:00 pm Contact Michael: [email protected] | @Michael_Cohen13center_img After 45 minutes of being outshot, outplayed and outhustled by Pittsburgh, Syracuse head coach Ian McIntyre knew adjustments needed to be made. It was halftime, but the Orange hadn’t conceded a goal. With the score still 0-0, his team was by no means out of the game. ‘Pittsburgh really got on top and created some quality opportunities,’ McIntyre said. ‘That had to change if we were going to get something out of the game.’ Change is exactly what McIntyre did. To start the second half, McIntyre backed away from the 4-5-1 formation the team had been using for most of the season. Instead he pushed one of his midfielders forward to play as an additional striker and create a traditional 4-4-2 alignment. Although the team failed to find the back of the net and the game ended in a 0-0 tie, SU more than tripled its shot output in the second half and had a more consistent, better organized attack.AdvertisementThis is placeholder text The extra striker on Saturday came in the form of junior Nick Roydhouse. He moved up from the center attacking midfield position to play up front alongside Federico Agreda. It took him a few minutes to acclimate himself. Five minutes into the second half, sophomore defender Jakob Karlgren made a run out of the back down the left sideline and crossed the ball to Roydhouse. Alone in the middle of the penalty box, Roydhouse ripped a left-footed volley that pinged off the crossbar. Stunned by the miss, Roydhouse could only throw up his hands in disbelief. ‘I thought it was in,’ he said. ‘I couldn’t have hit it any better. It just rose up too high. Next time, I’ll put it in. ‘Let’s hope so anyway,’ he joked. The new formation also provided an opportunity for senior Manny Sevillano to step in for Geoff Lytle as an outside midfielder. In a 4-4-2, there is added pressure on the outside midfielders to cover a huge amount of the field. They are responsible for pushing forward and assisting the two strikers, and then having to retreat and play defense to help the outside defenders. It was for that reason McIntyre inserted Sevillano into the game. He trusted his endurance, and he trusted his pace. ‘He basically said, ‘We’re going to need your legs,” Sevillano said. ‘I have that speed and fitness that usually really helps our team.’ Sevillano played 63 minutes Saturday, all of which came in the second half and overtime. Playing on the left side of the field with Roydhouse, he nearly tallied what could have been a game-winning goal with two minutes to play in regulation. A beautiful combination between Roydhouse and midfielder Mawuena Agbossoumonde slipped Roydhouse free into the left corner. He played a cross into the box that found its way to Sevillano’s right foot, but his volley attempt sailed over the crossbar. Nonetheless, his play caught the attention of McIntyre. ‘He brought us energy,’ McIntyre said. ‘He brought us legs. I thought he was very good tonight. … Having that athleticism really keeps another team honest, and I thought he worked his socks off tonight.’ Syracuse managed seven shots in the second half, compared to just two in the first. The more focused attack also earned the Orange three corner kicks. It even outshot Pittsburgh in the overtime periods. ‘I think in the second half, we were performing a little bit better,’ Sevillano said. ‘We were on top of Pittsburgh. Usually you try to leave (a team that’s playing well) and see if that team can produce.’ But despite the improved attack, the team couldn’t produce a goal. Through its first seven matches, the team has just four goals and hasn’t scored more than one in a game. The last time the Orange went seven games to open a season without netting at least two goals in a single game was 1960. And it has only happened twice in program history. The offense needs to come around, and it needs to do so quickly. ‘(Scoring goals) is a mentality,’ McIntyre said. ‘It’s an aggressive nature, and you keep working at it. That’s why we practice and that’s how we become confident. We’ll keep working on that quality service, and then the goals will come.’ [email protected]last_img read more