What’s stopping FIs from fixing poor customer service?

first_img continue reading » Both banks and credit unions are driven by a mission to help and invest in the communities where they do business. Unfortunately, a consistently poor customer experience often prevents them from serving their members the way they envision. Here are the three biggest issues stopping financial institutions from fixing poor customer service issues.1)  Clunky core banking systems. A lot of banks and credit unions rely on decades-old core banking software that doesn’t play well with other, more modern solutions, getting in the way of an ideal customer experience. The hitch is that core systems cost millions to update, are a challenge to convert, and there’s always a risk of losing information or having crucial data get mangled.2)  Scattered customer data. Not having customer information stored in one central place makes it difficult to locate crucial customer details when you need them most. This often leads to longer wait times for customers, as employees hunt for critical data before being able to help. For your customer or member on the phone, these waits can feel like an eternity and won’t win you any points. ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

National dialogue on domestic violence for August 3

first_imgFirst Lady Sandra Granger, in opening the second Self-Reliance and Success in Business Workshop for residents of Region Three (Essequibo Islands-West Demerara) on Monday, announced there will be national dialogue centred on domestic violence in Guyana.First Lady Sandra Granger and Region Three Executive Officer Denis Jaikaran, along with other officials, pose with participantsThis event, slated for August 3, 2018 at the Arthur Chung Conference Centre at Liliendaal, East Coast Demerara, will see participation from persons across the 10 administrative regions of Guyana.“This [domestic violence] is a scar on our national life…I have been in discussions with some people about how we really go about addressing domestic violence in Guyana… We also have to deal with the issue of under-reporting or non-reporting of issues of domestic violence in our hinterland and our rural areas… We are planning to have a national dialogue…I think we have to face up to it, and make it clear that we cannot tolerate this any longer,” she said.The First Lady urged the participants to see the many opportunities a workshop of this nature can bring in terms of small and micro-enterprise development, and reminded that the certificates they would be receiving at the end of the programme are recognised by the Small Business Bureau and other micro-financing organisations.First Lady Sandra Granger addressing the participants of the workshop“I saw the benefits [of this programme] not only to the persons who would have participated, but to their families and their communities as well. It is what I would call an holistic approach to success,” she said.Region Three Executive Officer Denis Jaikaran, in his remarks, said the first Self-Reliance and Success in Business Workshop had led to establishment of the Region’s first salted fish factory.He expressed his appreciation to the First Lady for taking the workshop to the Region for a second time, and pledged to assist the participants in rolling out future projects.Meanwhile, Director of Interweave Solutions (Guyana) Incorporated, Sanjay Yohann Pooran, who facilitated the workshop, provided the participants with an overview of the programme. He indicated that the workshop’s main objective is to educate the participants on how to start, manage, and grow small businesses; help them to lead balanced lives; and provide them with the opportunity to give back to their community through the formulation and implementation of a community action plan.In an invited comment, Latoya Adams said she was thankful for the opportunity to participate in the workshop, and looks forward to the community action plan that would be established.“I see this workshop as a great opportunity, and I especially look forward to the community action plan, since I see the progress the last participants made in the establishment of a salt fish factory,” she said.The workshop is organised by the Office of the First Lady, in collaboration with the Ministry of Social Protection and Interweave Solutions (Guyana) Incorporated. This is the third Self-Reliance Workshop for the year 2018.last_img read more

BJD MPs to raise denial of sprinters Rio chances in Parl

first_imgBhubaneswar, Apr 25 (PTI) Gold medal winners at Indian Grand Prix, Odisha sprinters Srabani Nanda and Amiya Mallick might not qualify for the Rio Olympics due to manual time recording and two BJD MPs from the state today said they will raise the matter in Rajya Sabha tomorrow. “I have already served notice to the Rajya Sabha authorities to raise the matter during the Zero Hour. Both Nanda and Mallick should not have been denied the opportunity. This is most unfortunate that there is politics in sports,” Rajya Sabha MP and former Indian Hockey captain Dillip Tirkey told a local television channel. Another BJD MP Bhupinder Singh, a former Odisha sports minister, also wrote to the Union Sports Minister demanding re-test of running of both Nanda and Mallick. “I will join Tirkey in the Rajya Sabha,” Singh said. India Grand Prix, an Olympic qualifying event, was held without electricity at Jawaharlal Nehru Stadium in New Delhi which led to results being recorded manually. Hand timings are not considered valid for record purposes and hence will not be counted for Olympic qualifications. Mallick and Nanda were credited with incredible hand-timings of 10.09secs and 11.23 secs to win the mens and womens 100m sprint races. The Rio qualifications norms are 10.16 secs and 11.32 secs. Both Odisha MPs expressed displeasure over the Sports Authority of India (SAI) and the Delhi State Athletics Associations (DSAA) ways of handling the qualifying events. Nilamadhav Deo, the coach of both the players, said “This is injustice. The authorities cannot discourage the players, instead of encouraging them.” PTI AAM DKB ATK RGDadvertisementlast_img read more