Credit union technology force multipliers

first_imgIf you are a small or mid-sized credit union, you are probably like me – obsessed with finding force multipliers that can help your Credit Union get to the next level.  Often as smaller organizations (less than 250 employees) we struggle to get scale, grow fast enough and leverage our dedicated employees to carve out new markets and niches.  Ongoing Operations is no different and has found a number of great resources that we feel help us compete, grow, and help credit unions cheaper, faster and better than the past.  Here are few!Content Marketing –  If you think blogging is for the millennials you are DEAD WRONG!   Ongoing Operations started blogging in 2012 as an intentional way to communicate with our customers and prospects and leverage their natural use of Google to solve their business problems.  We have written over 500 blogs and it has lead to a constant stream of new customers that come to us instead of us having to go to them.  Ultimately this has been a huge efficiency game, a force multiplier, and in my experience it is way easier on the consumer side compared to the business to business world.Process and Procedure-  At Ongoing Operations we believe it is highly important to document our business processes, track performance and constantly refine them.  By standardizing the way we do day to day things we have been able to focus effort when things are simply taking too long for customers and improve performance in huge ways.   As CEO, I hate getting that granular but have found it an essential way to engage our team and help them see how small changes can add up to big impactsPainted Picture – This tool is a great way to build corporate culture.   Take the time to define your credit union in 3 to 4 pages of details around what it is like to be an employee, member, board member, brand, service expectations etc.  Hand it to new employees and watch the lousy/bad cultural fit employees head for the door with no effort on your part…Since OGO rolled this out we have had great success in finding and retaining the right talent.  We have extremely low turnover and a great dedicated team that has a great attitude!Training – If you can train your employees on any and everything you know that helps you make decisions faster, provide service faster etc. it is a huge multiplier.  If you have 100 employees and you improve each of their efficiency by 1% you end up with an entire extra employee at no additional cost.  OGO focuses on doing high impact training in short bursts every few weeks.  15 minutes on a specific routine tip or trick shared among your employees is a great force multiplier.Efficiency Tools –  With all of your super smart and dedicated employees – they probably know or have great apps to help them get all of their work done.  Whether it is a custom filter in outlook that automatically sorts email or a scheduling app – these make a huge difference.Stop Doing Some Stuff – One of the most important things you can do is give your employees permission to stop some things.  Look around and make some decisions with your team about the things that you can’t be best at, members don’t care about, or don’t make a big difference and just stop doing them!  It is tough to deprioritize but this can be a huge efficiency gain…Put them all together and watch your credit union technology team and use of credit union technology improve over night.  A consistent weekly best practices or tips and tricks information share can make a huge difference in every organization! 32SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Kirk Drake Kirk Drake is founder and CEO of Ongoing Operations, LLC, a rapidly growing CUSO that provides complete business continuity and technology solutions. With its recent acquisition of Cloudworks, Ongoing Operations … Web: Detailslast_img read more

Over 400 int’l masks featured in Bacolod exhibit

first_imgLee said mask culture is part ofintangible cultural heritage, which is difficult to preserve. “We are trying tosafeguard and preserve the mask cultures,” she added. Dawon “Ginny” Lee, chief of the IMACOInternational cooperation team, in a press briefing at the SM City BacolodAtrium, said that ahead of the conference, “we are delighted to host (theexhibit) in the City of Smiles.” IMACO is based in South Korea’s AndongCity, which has sisterhood ties with Bacolod. BACOLOD City – More than 400 masks from22 countries were unveiled here in an exhibit, a prelude to the InternationalMask and Culture Organization’s international conference hosted by this city onNov. 5 to 8. The exhibit, being held at the Atrium,will run until Dec. 26 and features masks from five continents – Asia, Europe,America, Africa, and Oceania. Among those from Asia are masks from thePhilippines, particularly the smiling masks of the Bacolod MassKara Festival. The IMACO, consisting of more than 130individual and group organizations from about 60 countries, was founded in 2006to construct archives of mask-related culture that is integral to culturalcommunity symbols.center_img She acknowledged the assistance andsupport of the city government, headed by Mayor Evelio Leonardia and Vice MayorEl Cid Familiaran, in the preparations for the exhibit and the upcomingconference, which is expected to gather some 200 delegates from 17 countries. Through research, preservation, and dataaccumulation, the organization aims to develop an understanding of mask cultureas it focuses on the value that masks promote in terms of freedom, peace, andequality, which in turn provides an approach to understand human values. (With areport from PNA/PN) Photo by Archie Alipao/PN “We’ve known about the MassKara evenbefore and we’re very interested about how you preserve the masks and howeveryone is participating in this event,” Lee said.last_img read more

West Florida Cross Country with strong showing in Gainesville

first_img Share West Florida Cross Country with strong showing in Gainesville Sept. 7, 2007GAINESVILLE, Fla. – In an event that included some powerhouse Division I programs, The West Florida Cross Country teams performed very well on Friday. Coach Matt Dobson was really excited about the performances, “all of the guys (men’s team) ran faster than last week and many set PR’s for the run.” For the Women, Diana Sitar ran her fastest 5k yet, at 19:03 and was running right along with the top D-I runners.”I was real proud of Diana, and Margaret Harter and Kelli Midden turned in great runs also,” exclaimed Dobson. “Our girls were missing two of our top runners and still had an outstanding showing.” The Women finished second of all the D-II schools, trailing only the University of Tampa. UWF and Tampa are among the schools that are considered to have a shot at the national title.The Men’s squad was the top D-II school in the meet, due to Nick Maedel and Justin Gates turning in races of over a minute faster than previously. “Nick has been having some great workouts and ran a great race today. However, I might have been proudest of Justin Gates, who is a Junior and all his hard work has finally paid off.” Dobson continued to be proud of the fact that much of his team had been battling sickness, but it didn’t deter them today. “We are where we want to be right now, and I think have the formula (for training runs) that will work for this team.”Freshmen Nick Maedel was the top UWF men’s runner with a 27:08 for the 8k run, good for 25th overall. Junior Justin Gates (27:23) and Junior Eric Mayes (27:35) were right behind. Freshmen Reynolds Griner (28:09) and Freshmen Jared Black (28:12) rounded out the Argos top five runners. Meanwhile, two other Freshmen were not far behind them, as Josh McEachin (28:25) and Andrew Maedel (28:32), ran very well also.For the women, Senior Diana Sitar finished 14th overall, while Junior Margaret Harter (20:10) was 37th, and Freshmen Kelli Midden (20:27) was 41st overall out of 175 runners in the meet. Freshmen Ericka Anderson (21:17) and Senior Lindsey Failing (22:31) rounded out the Argos top five runners.The University of Florida was the overall team champion for both the men’s 8k run and the women’s 5k run. Enoch Nadler of Florida won the men’s race in 24:48, while Lindsay Sundell of the Gators was the women’s champion in the 5k with a time of 17:41. The Argos will compete again next week in the Commodore Classic in Nashville, Tennessee. That race will also have a mix of Division I and Division II schools, and provides some great competition for the Argos. Print Friendly Versionlast_img read more

Roman Abramovich watches Chelsea train after Jose Mourinho’s exit

first_img Press Association Chelsea owner Abramovich was pictured meeting players at training, and it has been reported he moved to allay any fears they may have had following Jose Mourinho’s exit on Thursday. Former Holland boss Hiddink told Dutch newspaper De Telegraaf he was in London on Friday to discuss a short-term role with Chelsea, following Mourinho’s departure. Just seven months after leading Chelsea to the title Mourinho has left by “mutual consent” according to the club’s official statement. Chelsea technical director Michael Emenalo cited “palpable discord” between the manager and players for Mourinho’s departure however. Russian billionaire Abramovich will now hope to complete swift negotiations over a second caretaker stint for Hiddink. The 69-year-old guided Chelsea to the 2009 FA Cup in a short-term deal, and is now primed to reprise that role. center_img Roman Abramovich swept into Chelsea’s Cobham training ground on Friday amid reports Guus Hiddink is in London to hold discussions with the club about becoming their interim manager.last_img read more