What’s stopping FIs from fixing poor customer service?

first_img continue reading » Both banks and credit unions are driven by a mission to help and invest in the communities where they do business. Unfortunately, a consistently poor customer experience often prevents them from serving their members the way they envision. Here are the three biggest issues stopping financial institutions from fixing poor customer service issues.1)  Clunky core banking systems. A lot of banks and credit unions rely on decades-old core banking software that doesn’t play well with other, more modern solutions, getting in the way of an ideal customer experience. The hitch is that core systems cost millions to update, are a challenge to convert, and there’s always a risk of losing information or having crucial data get mangled.2)  Scattered customer data. Not having customer information stored in one central place makes it difficult to locate crucial customer details when you need them most. This often leads to longer wait times for customers, as employees hunt for critical data before being able to help. For your customer or member on the phone, these waits can feel like an eternity and won’t win you any points. ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

OUSA will look at legal sale of cannabis

first_imgOtago Daily Times 23 August 2019Family First Comment: University to become pot shop.“The Otago University Students’ Association is a step closer to eventually selling marijuana, after students voted to investigate the idea should the drug become legal.” Dopey idea.The Otago University Students’ Association is a step closer to eventually selling marijuana, after students voted to investigate the idea should the drug become legal.A members-only OUSA general meeting was held on Thursday afternoon and was attended by about 120 people.More than 70 members of the association voted to investigate the idea, while 34 voted against, and 11 abstained.OUSA spokesman James Heath said the investigation was only in the early stages, and stressed the OUSA did not have an official position on whether it should sell cannabis or not.“It was made quite explicit that this was the start of a long process,” Mr Heath said.A spokeswoman said the association could not comment on the channels it would be exploring, saying it would depend on what happened nationally.Students also voted to accept several changes to their executive structure and a new constitution, which had taken months to prepare.The vast majority of students supported the changes, only eight voting against them and three abstaining.https://www.odt.co.nz/news/dunedin/campus/university-of-otago/ousa-will-look-legal-sale-cannabislast_img read more

Alleged child abduction leads to molestation charge

first_imgGreensburg, IN—On Sunday, December 22, 2019, the Decatur County Sheriff’s Office (DCSO) responded to reported child abduction in Forest Hill, located in western Decatur County.  During the investigation, the Sheriff’s Department alleges that a  family member observed the child at their residence in a vehicle with a stranger. The family member confronted the stranger, and before the stranger could flee the scene with the child, the family member flattened a tire.Though the vehicle was partially disabled, the stranger was able to leave the residence with the child. A short time later, deputies identified and stopped the vehicle and rescued the child. DCSO deputies arrested the suspect on the scene, who was later identified as Miguel Hernandez, 27, of Indianapolis. Hernandez was not known to the child’s family.Preliminary evidence indicates Hernandez and the child may have connected through social media. Hernandez was arrested on allegations of one count of child molestation and kidnapping. He is currently being held at the Decatur County Detention Center.last_img read more